Unison Transfers — Terms & Conditions

  • No surge pricing
    Fixed price confirmed at booking
  • Book Now, Pay Later
    Secure your transfer in 60 seconds
  • 100% free cancellation
    No fees when you cancel ahead of time
  • Free child seats
    Capsules, forward-facing & boosters at no charge
  • Live flight tracking
    Driver adjusts automatically to delays
  • Meet & greet at arrivals
    Driver waits with a name sign inside the terminal
  • Surfboards welcome
    Generous luggage capacity for sports gear
  • Custom stops on the way
    Quick stops at supermarkets or villages on request
  • 24/7 service
    Including pre-dawn departures and overnight returns

Door-to-Door Private Transfers — No Surge, No Surprises

Fixed price the moment you book. No queue at a taxi rank. No surge at peak hour. No shared shuttle waiting on five other passengers.

No surge pricing Free child seats Free meet & greet Free flight tracking No queue waits No late-night surcharge No toll add-ons No card fees

Instant quote — no signup needed. Get a fixed-price quote in under 60 seconds. Pay later if you prefer.

💳 We accept Visa, Mastercard, American Express, Apple Pay and Google Pay through Stripe-secured checkout. No card fees, no holds, no nasty surprises.

📞 Last-minute bookings (under 12 hours) are subject to fleet availability — please call 0401 605 940 to confirm.

1. Reservation

A reservation is confirmed once a booking number has been issued by email or SMS. Until then, prices and availability are indicative only. Bookings made within 12 hours of pickup are subject to fleet availability — please call 0401 605 940 for last-minute trips.

2. Amendments

You may amend any booking detail (pickup time, address, passenger count) up to 4 hours before pickup at no charge. Amendments inside 4 hours are subject to fleet availability. Increasing passenger count beyond your booked vehicle's capacity may require an upgrade fare.

3. Cancellation

Cancellations caused by airline cancellations, severe weather warnings, or other force-majeure events are reviewed individually — we will refund or rebook in good faith.

4. Delays & Waiting Time

For airport pickups we monitor your flight live and wait at no charge for the duration of the delay. For non-airport pickups we include 15 minutes of complimentary wait time, after which our standard hourly rate applies.

5. Code of Conduct

Drivers and passengers are expected to behave with mutual respect. Aggressive, intoxicated or threatening passengers may be refused service or removed mid-trip without refund. Drivers will not tolerate verbal abuse, racism or threats of violence.

6. Conditions of Travel

7. Food, Drinks, Smoking & Vaping

8. Damage & Soiling

The booker is liable for cleaning costs (capped at $250) if a vehicle is soiled, vomited in, or damaged during the trip beyond normal wear and tear.

9. Liability

Unison Transfers maintains comprehensive passenger and public liability insurance. Our liability is limited to the fare paid for the transfer except where Australian Consumer Law provides otherwise. We are not liable for missed flights, missed connections or other consequential losses where delay was caused by traffic, weather, or events outside our control.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share customer data with third parties.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising from a Unison Transfers booking is subject to the exclusive jurisdiction of the Queensland courts.

12. Contact

Questions about these Terms? Email info@unisontransfers.com.au or call 0401 605 940 between 5am and 9pm AEST.

Why Choose Unison Transfers

Reliability First
Drivers arrive 15 minutes early. Live flight tracking on every airport job. We have not missed a wedding ceremony.
Professional Drivers
Uniformed, police-cleared, fully accredited. Many speak a second language. None will ask you for a tip.
Modern Fleet
Lexus and Mercedes-Benz only. Hybrid sedans, V-Class people movers, Sprinter vans. Cleaned every shift.
Online Booking
Fixed-price quote in 60 seconds. Confirmation by email and SMS. No phone tag, no quote chasing.
Scenic Drive
Drivers know the back roads, the coffee stops, the lookouts. The drive is part of the holiday.

A Locally Owned Family Business — Byron-Based, Dual-State Authorised

Unison Transfers is a husband-and-wife operation based in Byron Bay. We hold a Queensland Booked Hire Service Licence (BHSL 258504), Booking Entity Authority (BEA 260412), and the dual-state authorisations needed to run continuous transfers across the QLD–NSW border. Every booking is handled by a real human (5am–9pm AEST), every driver is one of ours, and every dollar stays local.

Our Modern Mercedes & Lexus Fleet

Every vehicle in our fleet is professionally serviced, fully insured, and chauffeured by a uniformed, accredited driver. Up to 16 passengers across the fleet — combined.

Up to 4 pax Lexus ES300h hybrid sedan — Unison Transfers chauffeur
Executive Sedan
Lexus ES300h Hybrid
1–4 passengers · 2 bags
More luggage room than a typical 7-seater · child seats free
Up to 7 pax Mercedes-Benz V-Class people mover — Unison Transfers chauffeur
Premium People Mover
Mercedes-Benz V-Class
1–7 passengers · 6 bags
More luggage room than a typical 7-seater · child seats free
Up to 11 pax Mercedes-Benz Sprinter group transfer van — Unison Transfers chauffeur
Group Transfer Van
Mercedes-Benz Sprinter
1–11 passengers · 11 bags
More luggage room than a typical 7-seater · child seats free

📞 Pre-booked, 24/7 service for any flight time. Our office hours for new bookings are 5am–9pm AEST, but our chauffeur fleet runs around the clock. Once your transfer is locked, your driver will be on the kerb whether your flight lands at 4am or midnight — no surcharge.

We aim to respond to every quote enquiry within 1 hour during business hours.

Frequently Asked Questions

Which areas do you service?
We service the Gold Coast, Brisbane, Sunshine Coast, Byron Bay, Ballina, Tweed Coast, Northern Rivers and the Gold Coast hinterland — door-to-door from any address to any airport, hotel, retreat, or wedding venue.
How do I book a transfer?
Use the instant-quote tool on this page or call 0401 605 940. Bookings are confirmed in seconds with a fixed price and email + SMS confirmation. We also offer Book Now, Pay Later for selected routes.
Are child seats included?
Yes — capsules (0–6 months), rear-facing (6 months–1 year), forward-facing (1–4 years) and booster seats (4–7 years) are all complimentary. Tell us your child's age at booking.
What is your cancellation policy?
We offer 100% free cancellation when you cancel ahead of your scheduled pickup. We never charge a fee for changes notified in advance.
Do you operate 24/7?
Yes. We run early-morning departures, overnight returns, and red-eye international arrivals. There is no surcharge for late-night or pre-dawn pickups.
Do you meet me at the airport?
Yes — your driver waits inside the arrivals hall with a name sign. For international arrivals, we meet you just outside customs. For domestic, we wait at the bag carousel area.
What happens if my flight is delayed?
We track every flight in real time. Your driver adjusts automatically, with no late-arrival fee.
Can you fit surfboards or extra luggage?
Yes. Our Mercedes-Benz V-Class people mover and Sprinter van both have generous luggage capacity — surfboards, golf clubs, prams and ski gear all accommodated.
Can we stop along the way?
Yes — short stops at supermarkets, bottle shops, or villages can be arranged at booking. Just let us know where and we'll factor it into the schedule.
How are your prices fixed?
We quote your total at the time of booking — including all tolls, road charges, child seats, flight tracking, and meet & greet. There is no surge pricing, ever.